FAQ

Frequently Asked Questions (FAQ)

1. What products do you sell?
We specialize in high-quality artificial houseplants designed to look realistic and enhance your home or office décor without the need for maintenance.

2. Do your artificial plants look real?
Yes, our artificial plants are carefully designed with realistic details, textures, and colors to closely resemble real plants.

3. Do artificial plants require any maintenance?
No watering, sunlight, or special care is needed. We recommend occasional dusting with a dry or slightly damp cloth to keep them looking fresh.

4. Where do you ship?
We currently ship exclusively within Poland.

5. How long does delivery take?
Orders are processed within 1–3 business days, and delivery typically takes 2–5 business days after dispatch.

6. How much does shipping cost?
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

7. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with tracking information (if available).

8. What if my item arrives damaged?
If your order arrives damaged, please contact us within 7 days at martinasome@gmx.net with photos of the item, and we will assist you with a replacement or refund.

9. Can I return my order?
Please contact us at martinasome@gmx.net regarding returns. We will provide instructions and inform you about eligibility based on your situation and applicable policies.

10. Are your products safe for pets?
While our artificial plants are non-living, they are not intended for consumption. We recommend keeping them out of reach of pets and children.

11. How can I contact you?
You can reach us at:
Email: martinasome@gmx.net
Phone: +49 16228393409

12. Do you offer bulk or business orders?
For bulk purchases or business inquiries, please contact us via email, and we will be happy to assist you.

If you have any additional questions, feel free to contact us anytime—we’re here to help!